Home Connect - FAQs

The availability of Remote Diagnostics varies for each appliance and country. To check if Remote Diagnostics is available for your home appliance, go to the section “Remote Diagnostics” in your Home Connect App. Simply navigate to “Service” > “Diagnostics and help” > “Diagnostics” and select the appliance requiring support. Another option is to call customer service. Provide them with the appropriate model number, and they can determine if Remote Diagnostics is available for your home appliance.

In the rare event that you encounter a problem with your Bosch appliance simply call the Customer Service Hotline shown in the app, and make an appointment for Remote Diagnostics of your connected appliance. With your permission, Bosch Customer Service will remotely screen your appliance, locate the problem and give you clear advice. In the event the problem cannot be resolved this way, a Bosch Service Technician will be tasked, come to your home equipped with the necessary parts and take care of the issue.

This is not part of our plan so far as we are focusing solely on integrating household appliances across brands in one single app. However, we are always open to new things, meaning that our equipment and the whole Home Connect system can be integrated into other home automation systems. To integrate thermostats and smoke detectors is the first step in the right direction. Besides that Home Connect also works on the development of a Software Development Kit (SDK) to make it easy for partners to connect to our system.

For Home Connect we created and implemented a comprehensive safety concept. This includes also regular checks of the system of professional hackers. We use cutting-edge encryption technology and periodically ask independent experts to thoroughly test our system. For the Home Connect app we received the TÜV-TRUST-IT seal “Trusted App”. This seal includes encryption and data security in line with Federal Data Protection Act as also the checkup of internal and external compliance guidelines.

The Home Connect security concept consists of a range of measures, which are used for specific components of the Home Connect system (home appliance, app, communication module, Home Connect server etc.) as also its interfaces: data exchange is based on the Home Connect protocol. Only essential data is saved on the Home Connect server. Basically, the data from using the appliances with Home Connect function will not amalgamated with data from the registration of the Home Connect app. This enhances the data security for the users. Communication is also only possible over encrypted networks; secure certificates, a firewall on the server and password protection for the Home Connect app ensure additional security.

Yes, you can feel certain that the data is completely deleted. It is possible to reset the home appliance to factory settings. In this way any network settings and accounts are separated from the appliance. You may delete your Home Connect account anytime using the app by clicking the settings button. In order to delete credentials on the Home Connect server, you can just make a call to the Home Connect Service. Basically, all data concerning your usage will automatically deleted after 10 days.

No, a LAN connection is not planned for the moment because Home Connect uses Wi-Fi for data exchange. It would be very complex to set up a LAN cable for every appliance. We decided to use Wi-Fi technology because this is now available in almost every household and therefore the communication between mobile devices and home appliances is possible in a direct way.

There are various options available here. It is possible to extend the range of your network with a range extender. If the range extender is placed between the household appliance and router, wireless Internet reception should for instance extend to the basement without any problem. A second option is to use a Power line adapter to extend the Internet to the household appliance. You can then log onto the Internet directly with your networked appliance and control it this way. Our customer service team would be happy to advise you in both cases and help you with any hardware you may need.