Cooktop FAQs | Top Tips

Many times, a call to our support center can be avoided. If you don’t have your manual handy, no worries. Our customer support team has listed some helpful tips for each appliance below. If you need further support, contact us at 1-800-944-2904.

Helpful Hint: Keep your sales receipt and your model number in an accessible place. An easy way to do this is to write your complete model number and FD number on the owner’s manual and store your receipt with it. If you call Bosch customer support, having this information readily available will help us assist you more quickly and effectively.

Electric & Induction Cooktops

Push the ON/OFF button before selecting your burner. Customers often select their burner first (instead of the ON/OFF button) and wonder why it isn’t turning on.
Your cooktop may automatically turn itself off for safety reasons. This is due to the cooktop surface getting too hot. To prevent this, make sure the diameter of your pot or pan is similar in size to the burner you’re using. Don’t use a pot that’s too big or too small for the burner.
Clean glass cooktops regularly to help keep them in top shape. To remove burnt-on sugar, use a scraper to scrape it off quickly while warm. Use the scraper at a low angle (about 20°). Don’t use the scraper at a high, harsh angle. Doing so could create cause pits and scrapes on the glass cooktop.
Shop Glass Cooktop Cleaner
Shop Glass Scraper
Shop Glass Scraper Replacement Blades

Gas Cooktops

Clean the gas cooktop and grates with mild, soapy water and a sponge. Do not soak the grates.
Keep ignitors clean to help prevent blockage. If they’re blocked, they might not create a flame. To clean the ignitors, just wipe them with a cotton swab and remove the debris with a toothpick.