TERMS & CONDITIONS FOR SMALL APPLIANCES, PARTS AND ACCESSORIES PURCHASED ON THE INTERNET

BSH Home Appliances Corporation (hereinafter, "BSH") appreciates your interest in its home appliance products and your visit to our website for the possible purchase of parts, accessories, cleaning products, and more (hereinafter referred to as "Merchandise"). Use of BSH web pages and any order of Merchandise from BSH CONSTITUTES YOUR AGREEMENT TO BE BOUND BY ALL OF THE FOLLOWING PROVISIONS. BSH reserves the right to update these terms and conditions at any time without notice.

1. SAFETY CONCERNS AND WARRANTY EXCLUSIONS:

For safety and property damage concerns, BSH highly recommends that you do not attempt to repair BSH products yourself, or use an non-authorized service provider; BSH will have no responsibility or liability for repairs or work performed by a non-authorized service provider. Authorized service providers are those persons or companies that have been specially trained on BSH products, and who possess, in BSH’s opinion, a superior reputation for customer service and technical ability (note that they are independent entities and are not agents, partners, affiliates or representatives of BSH). BSH recommends that you review the terms and conditions of your product warranty before ordering any parts; you may have a warranty or extended warranty in effect that may apply.

2. DISCLAIMER OF LIABILITY:

YOU ASSUME ALL RISK AND LIABILITY IF YOU DECIDE TO WORK ON YOUR BSH PRODUCT YOURSELF. IN NO EVENT SHALL BSH BE LIABLE TO YOU OR TO ANY OTHER PARTY FOR ANY DAMAGES, INCLUDING SPECIAL, PUNITIVE, CONSEQUENTIAL, DIRECT OR INDIRECT NOR FOR ANY "ACT OF GOD", WHETHER OR NOT FORESEEABLE, NOR SHALL BSH BE LIABLE FOR ANY ACTS OR OMISSIONS OF THIRD PARTIES, INCLUDING WITHOUT LIMITATION THOSE OF AN INSTALLER, DEALER OR SERVICER.

3. LIMTED WARRANTY:

BSH SHALL PROVIDE A LIMITED WARRANTY FOR 365 DAYS ON ALL "DEFECTIVE" MATERIALS AND WORKMANSHIP FOR MERCHANDISE PROVIDED HEREUNDER, SOLELY LIMITED TO A REPAIR OR REPLACEMENT REMEDY OF THE MERCHANDISE ITSELF (THIS LIMITED WARRANTY DOES NOT EXTEND YOUR STANDARD PRODUCT WARRANTY IN ANY WAY, AND ALL STANDARD RESTRICTIONS SUCH AS CUSTOMER ABUSE/MISUSE OR THIRD-PARTY DAMAGE APPLY). TO THE EXTENT ALLOWED BY LAW, THIS WARRANTY SETS OUT YOUR EXCLUSIVE REMEDIES WITH RESPECT TO THE MERCHANDISE, WHETHER THE CLAIM ARISES IN CONTRACT OR TORT (INCLUDING STRICT LIABILITY, OR NEGLIGENCE) OR OTHERWISE. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED. ANY WARRANTY IMPLIED BY LAW, WHETHER FOR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR OTHERWISE, SHALL BE EFFECTIVE ONLY FOR THE PERIOD THAT THIS EXPRESS LIMITED WARRANTY IS EFFECTIVE. IN NO EVENT WILL THE MANUFACTURER BE LIABLE FOR CONSEQUENTIAL, SPECIAL, INCIDENTAL, INDIRECT, "BUSINESS LOSS", AND/OR PUNITIVE DAMAGES, LOSSES, OR EXPENSES, INCLUDING WITHOUT LIMITATION TIME AWAY FROM WORK, HOTELS AND/OR RESTAURANT MEALS, REMODELLING EXPENSES IN EXCESS OF DIRECT DAMAGES WHICH ARE DEFINITIVELY CAUSED EXCLUSIVELY BY BSH, OR OTHERWISE THE PRODUCT, OR OTHERWISE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, AND SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

THE MANUFACTURER'S WARRANTY SHALL APPLY TO ANY MERCHANDISE NOT MANUFACTURED BY BSH.

4. PRODUCT SPECIFICATIONS:

It is your responsibility to provide accurate information on your product and to determine the proper Merchandise you may need or desire to order. At a minimum, you will need the BSH product's model number and brand name. The database you have entered is a global database and exact specifications are critical in order for BSH to properly assist you.

5. FULFILLMENT OF ORDERS:

BSH will use commercially reasonable efforts to expedite your order and have it fulfilled as soon as possible. In most cases, depending on Merchandise availability, orders received before 10:00 am at the applicable BSH location will be processed by the following day. In any event, Merchandise orders are only fulfilled on an AS-AVAILABLE BASIS, AND BSH MAKES NO GUARANTEEES, REPRESENTATIONS OR WARRANTIES ON THE AVAILABILITY OF MERCHANDISE. Methods of shipping shall be determined in BSH's sole discretion. Parts are provided on a functionality basis only, and cosmetic features such as colors or surface textures may not match the product or model you have. This functional disclaimer does not apply to accessories. The manufacturer's warranty applies to all accessories, whether manufactured by a third party or BSH.

6. RETURN OF SHIPPED PARTS & ACCESSORIES FOR LARGE APPLIANCES (SUCH AS DISHWASHERS, OVENS & BUILT-IN COFFEE MACHINES) - 10 DAY LIMIT:

Open and inspect your Merchandise shipment immediately upon receipt.

To return Merchandise damaged in shipment or incorrect order: You must call BSH/Bosch at 1-800-944-2904 for instructions on how to handle this order no later than ten (10) days after receipt of the order. BSH/Bosch may require the creation of a Return Authorization (RA) to return the Merchandise. In this case, mail the Merchandise to BSH/Bosch with the RA Number written on the package. If an RA Number is not required, dispose of the damaged Merchandise properly. Credit will be issued approximately three (3) days after BSH/Bosch has reviewed and approved the return (credit may not show up on your credit card statement for 1-2 billing cycles).

For all other return Merchandise: You must call BSH/Bosch at 1-800-944-2904 to receive a Return Authorization (RA) Number no later than sixty (60) days after receipt of the order. Merchandise must be in its original packaging, undamaged, and unused. Credit will be issued approximately three (3) days after BSH has reviewed and approved of the return (credit may not show up on your credit card statement for 1-2 billing cycles).

7. RETURN POLICY FOR COUNTERTOP ESPRESSO MACHINES & RELATED ACCESSORIES

Countertop Espresso Machines & Related Accessories

The return policy below applies to small appliances, such as Countertop Fully Automatic Espresso Machines and their related accessories bought on Bosch Home website. If your product is experiencing issues, please call Bosch Customer Support at 1-800-701-5231 for troubleshooting advice or to schedule a repair. Warranty information can be found in your owner’s manual and on the Bosch Home Appliances website. You can also call Bosch Customer Support at 1-800-701-5231 for warranty information.

Delivery

Please be sure to inspect your product for delivery damage and defects upon receipt.

Returns Within 30 Calendar Days

• Returns and refunds are not permitted for accessories for countertop fully automatic espresso machines.
• Return requests for countertop fully automatic espresso machines are permitted within 30 calendar days after the delivery date and return requests after 30 calendar days of delivery will not be accepted.
• If you have received an item as a gift, it is important to have documentation confirming that the item was originally purchased from the Bosch Home Appliances website. If the product was not bought from the Bosch Home Appliances website, please reach out to the seller from whom it was purchased. In such cases, the return policy of the original seller applies.

Damaged & Defective

• A defective product is one that is inoperable and has no apparent damage. Please do not call customer support to request a return, instead submit the Return Request Form within 30 calendar days of the delivery date.

To learn more about the return process, please see the Return Process section below.

Return Process

1. To begin the return process, please complete and submit the Return Request Form within 30 calendar days of the delivery date.

2. You’ll receive a Return Authorization (RA) by email with instructions.

3. A shipping label will be sent to you – the product must be shipped within 10 days after the shipping label was sent to you.

• Please note, the Return Authorization and shipping label will expire after 10 days.
• The product must be returned in its original packaging with all materials included.
• Return shipping is free of charge.

4. Once we receive the product, we’ll inspect and verify it, and a refund will be issued to your credit card. To learn more about credit card refunds, please see the Refunds section below.

Refunds

Credit will be issued to the original form of payment within 10 business days after the product is received, inspected and the condition of the returned product is verified. The actual time for the credit to appear will vary depending on the type of credit card used, and by the credit card issuer. Shipping fees will not be refunded. For more information on our return policy, please read our Terms & Conditions. For any questions related to refund, please contact 1-800-767-4356.

Any defects in materials or workmanship occurring after the 30-calendar day return period is subject to the warranty on that product. Warranty information can be found in your owner’s manual and on the Bosch Home Appliances website. You can also call customer support at 1-800-701-5231 for warranty information.

8. This web site (and any orders you place) shall be governed by and construed in accordance with the laws of the State of North Carolina without giving effect to its conflicts of law principles, including without limitation its validity, interpretation, construction, performance, enforcement, and all other matters arising out of or in relation hereto, and all the transactions it contemplates.

9. Price

9.1 The price of the Product, Parts and/or Services will be the price indicated in the Order Confirmation. Prices include standard freight and insurance using a BSH-selected carrier.

9.2 Prices do not include value added tax or other local taxes or duties (collectively "Taxes"). All Taxes, if any, due on account of purchases hereunder shall be paid by Customer.

10. Payment

10.1 All Orders shall be paid in full in the currency stated without deduction prior to shipment. Payment can be made via MasterCard, Visa, or American Express. All available means of payment are indicated on the web site during the checkout process.

11. Data Protection

11.1 By placing an Order, Customer agrees and understands that BSH may store, process and use data collected from Customer's Order form or phone/fax/email communications for the purposes of processing the Order. BSH may also share such data globally within the BSH group of companies. All BSH companies shall protect Customer's information in accordance with the BSH Customer Privacy Policy located at - https://www.bosch-home.com/us/about/imprint/privacypolicy