What is a subscription?

Subscriptions are a convenient way to receive the items you want on a regular basis. It’s a great timesaving option for items you use up and need to replenish, such as cleaners & filters. The subscription discount also saves you money over the long run.

Once you select the items you want to subscribe to and the delivery frequency, we’ll send those items to you regularly based on your chosen frequency.

It’s easy to subscribe – simply find the item you want and select the subscription option.

Your subscription information will be stored in your MyBosch account – that’s where you can cancel if you ever need to. You’ll also find the other information there, such as the billing date and shipping address.

How does the subscription program work?

Our subscription program offers discounts and the convenience of having items delivered to you regularly. Here’s the general process:
1. Find an item that’s part of the subscription program. These are items you’d want to have delivered to you regularly (such as filters and cleaners).
2. Subscribe by selecting the quantity and frequency of delivery.
3. Go through the check-out process to pay for the item(s). If you don’t have a MyBosch account, you’ll be prompted to create one. That’s where your subscriptions will be stored.
4. You’ll receive an order confirmation email.
5. Items will be shipped to you within a week or according to the shipping option you selected. After that, they’ll be shipped according to the frequency and quantity you chose.

Note:

• All notifications will be emailed to you.
  o You’ll be notified ahead of time before an upcoming shipment.
  o You’ll also be notified once the items ship. Your credit card will only be charged once the items are shipped.
• You can always view your subscriptions in your MyBosch account. That’s also where you can make changes and cancel if you wish.

How do I find an item to subscribe to?

Simply browse and shop the store as you normally would. If an item is part of the subscription program, it’ll show two different purchasing options:

• A one-time purchase
• Or a subscription offer

When will my credit card be charged?

It will be charged when the item ships from our warehouse. You’ll receive a shipping confirmation email with tracking details.

How do I change the quantity and frequency of a subscribed item?

Please go to the My Subscriptions section of your MyBosch account to cancel, then resubscribe with the new quantity or frequency.

Is it possible to pause or skip an upcoming shipment?

Yes, go to the My Subscriptions section of your MyBosch account and click on PAUSE to pause a subscription. Click on UNPAUSE to turn it back on.

Any deliveries scheduled during the pause period will be skipped. Once you unpause, the delivery cycle will continue as originally planned when you subscribed.

• Example: You sign up in January for a subscription to be delivered in March and June. You pause the subscription from February to May – you won’t receive the March shipment. You unpause the subscription in May – you’ll receive the June shipment.

How do I update or change my credit card?

To update an existing credit card, go to the My Subscriptions section of your MyBosch account. Find your subscription and update the credit card.
To add a new credit card, go to the My Account section of your MyBosch account.

How do I cancel a subscription?

Go to the My Subscriptions section of your MyBosch account and cancel the subscription there. You’ll receive a confirmation email afterwards.

Please cancel your subscription 7 days before the Billing Date to prevent the item from being shipped. The Billing Date can be found in your MyBosch account.

What is your return policy and process?

The return policy and process can be found here.

Where can I view the Subscription Terms & Conditions?

View them here.

Who can I contact if I need help?

We’re here to help! Contact Bosch Customer Support at 1-800-944-2904 for assistance.